Contact Us
We are here to help!
At Proscura, we value our customers and strive to provide the best possible support for our high-quality kitchen products. Whether you have a question about our universal stainless steel lids, need assistance with a recent order, or want to discuss shipping options to your country, our dedicated team is ready to assist you.
Frequently Asked Questions (FAQ)
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Order Processing & Shipping: All orders are typically processed within 1 to 2 business days. Once your package is on its way, you will automatically receive a tracking number via email.
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Returns and Refunds: We want you to be 100% satisfied. If for any reason our universal lid doesn't fit your needs, you have 30 days from the date of delivery to return it.
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Product Compatibility: Our Proscura lids are engineered to be truly universal. They feature a tiered design that fits most standard pots and pans with diameters ranging from 16 cm to 32 cm. They are dishwasher safe and built to last.
Get in Touch Directly
If you couldn't find the answer you were looking for, please reach out. We aim to respond within 24 to 48 hours (Monday to Friday).
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Email Support: support@proscura.eu
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Order Inquiries: Please include your order number (e.g., #PR1234) in the subject line.